Guia de Configuração do Sistema

Guia completo para gerir definições e configuração do sistema

Definições do Sistema

Áreas de Configuração

Definições Gerais

Configuração básica do sistema e preferências

Notificações

Configurar alertas do sistema e notificações

Modo de Manutenção

Manutenção do sistema e gestão de tempo de inatividade

Segurança

Políticas de segurança e controlo de acesso

Definições Gerais do Sistema

1

Informação do Sistema

Configurar informações básicas do sistema e parâmetros operacionais.

Identidade do Sistema

  • • Nome da empresa e marca
  • • Informações de versão e compilação do sistema
  • • Informações de contacto e detalhes de suporte
  • • Horários de funcionamento do serviço

Definições Regionais

  • • Idioma padrão e localização
  • • Moeda e formatos de preços
  • • Definições de data e fuso horário
  • • Requisitos de conformidade regional
2

Configuração Operacional

Configurar parâmetros operacionais do sistema e regras de negócio.

Definições Principais:

  • Janela de Reserva: Quanto tempo antecipado os bilhetes podem ser comprados
  • Política de Cancelamento: Regras de reembolso padrão e limites de tempo
  • Métodos de Pagamento: Opções de pagamento aceites e processamento
  • Níveis de Serviço: Definições de serviço Regular vs. Expresso
3

Performance Settings

Database

  • • Connection pooling
  • • Query timeout settings
  • • Backup scheduling

Caching

  • • Cache expiration times
  • • Memory allocation
  • • Cache invalidation rules

API Limits

  • • Rate limiting thresholds
  • • Request timeout values
  • • Concurrent connection limits

Notification Configuration

1

Notification Types

Configure different types of system notifications through the Notifications section.

System Alerts

  • • Service disruptions and delays
  • • Device offline notifications
  • • System maintenance windows
  • • Security breach alerts

Customer Communications

  • • Booking confirmations
  • • Schedule change notifications
  • • Refund processing updates
  • • Service announcements
2

Delivery Channels

Configure multiple notification delivery methods for different types of alerts.

Email

SMTP configuration

SMS

Text messaging gateway

Push

Mobile app notifications

In-App

Dashboard alerts

3

Notification Templates

Customize notification messages and templates for consistent communication.

Template Features:

  • Dynamic Content: Include user names, booking details, and timestamps
  • Multi-language Support: Templates for different languages
  • Brand Consistency: Company logos, colors, and styling
  • Personalization: Customize based on user preferences

Maintenance Mode Management

1

Planned Maintenance

Schedule and manage planned system maintenance windows with minimal service disruption.

Scheduling

  • • Plan during off-peak hours
  • • Set start and end times
  • • Configure advance notifications
  • • Create maintenance messages

Communication

  • • Customer notifications (24-48 hours advance)
  • • Staff alerts and instructions
  • • Website maintenance pages
  • • Mobile app status updates
2

Emergency Maintenance

Quickly activate emergency maintenance mode for unexpected issues or security concerns.

Emergency Procedures:

  1. 1. Immediate Activation: One-click emergency maintenance mode
  2. 2. Service Isolation: Disable specific services while keeping others running
  3. 3. Stakeholder Alerts: Automatic notifications to management and IT
  4. 4. Status Updates: Regular communication during outage
  5. 5. Recovery Procedures: Systematic service restoration checklist
3

Service Levels During Maintenance

Full Outage

Complete service shutdown

Limited Service

Essential functions only

Read-Only

View data, no transactions

Security Configuration

1

Authentication & Access Control

Configure user authentication, authorization, and access control policies.

Password Policies

  • • Minimum length requirements
  • • Complexity requirements
  • • Password expiration policies
  • • Failed login attempt limits

Session Management

  • • Session timeout periods
  • • Concurrent session limits
  • • Secure session tokens
  • • Automatic logout policies
2

Data Protection

Configure encryption, data handling, and privacy protection measures.

Encryption Settings:

  • Data at Rest: Database and file system encryption
  • Data in Transit: TLS/SSL configuration for all communications
  • Payment Data: PCI DSS compliance and tokenization
  • Personal Data: GDPR compliance and data minimization
3

Audit & Monitoring

Activity Logging

  • • User login/logout events
  • • Administrative actions
  • • Data access and modifications
  • • System configuration changes

Threat Detection

  • • Unusual login patterns
  • • Multiple failed attempts
  • • Suspicious API usage
  • • Data breach indicators

Compliance

  • • Audit trail generation
  • • Compliance reporting
  • • Data retention policies
  • • Regulatory requirements

Security Best Practice

Regularly review and update security settings. Conduct periodic security audits and penetration testing. Keep all systems and dependencies up to date with security patches.

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