Booking Railway Tickets
Select Journey Details
Start your booking by selecting your departure and destination stations, travel date, and preferred time.
Route Selection
- • Choose departure station from favorites or search
- • Select destination station
- • View distance and estimated journey time
- • Check route availability
Time & Date
- • Select travel date (up to 30 days ahead)
- • Choose preferred departure time
- • View all available departures
- • Check seat availability
Choose Service Type & Class
SfbPlus offers different service types and passenger classes to suit your travel preferences and budget.
Service Types
Passenger Classes
Passenger Types & Pricing
National
Standard rate
Foreign
Tourist rate
Service
Staff rate
Tourism
Special rate
Complete Booking & Payment
Review your selection, provide passenger details, and complete the secure payment process.
Review & Confirm
Check details and pricing
Passenger Info
Enter traveler details
Secure Payment
Complete transaction
Success! Your ticket will be available in "My Tickets" section with a QR code for easy access and validation.
Managing Your Trips
My Tickets Dashboard
Access all your active and past tickets from the main dashboard. View upcoming journeys, ticket details, and travel history.
Active Tickets
- • Upcoming journeys with countdown timers
- • QR codes for easy station access
- • Real-time departure updates
- • Platform and carriage information
Travel History
- • Complete journey records
- • Expense tracking and receipts
- • Frequent route analytics
- • Downloadable travel summaries
Trip Schedules & Updates
Stay informed about your journeys with real-time schedule updates, delay notifications, and platform changes.
Live Schedules
Real-time departure info
Delay Alerts
Automatic notifications
Platform Info
Station directions
Ticket Modifications & Cancellations
Modify or cancel your bookings when plans change, subject to the railway company's terms and conditions.
Available Changes
- • Change travel date (subject to availability)
- • Modify departure time
- • Upgrade service class
- • Add special assistance requests
Cancellation Policy
- • 24+ hours: Full refund available
- • 2-24 hours: Partial refund
- • <2 hours: Processing fee applies
- • Refunds processed to original payment method
Payment Methods & Card Management
Supported Payment Methods
SfbPlus supports various payment methods for your convenience, including cards, mobile payments, and railway-specific cards.
Visa
Mastercard
Amex
Mobile
E-Wallet
More
Railway Cards & Prepaid Options
Manage your railway cards and prepaid accounts for faster payments and exclusive benefits.
SfbPlus Card
Preloaded travel card for quick payments
Card Management
- • Check balance and transaction history
- • Top up cards via app or kiosk
- • Set up automatic recharge
- • Block/unblock cards if lost
Secure Payment Processing
All payments are processed using advanced encryption and security measures to protect your financial information.
SSL Encryption
Bank-grade security
PCI Compliance
Industry standards
2FA Security
Extra protection
Advanced Features
Luena AI Assistant
Meet Luena, your personal AI travel assistant that helps with booking questions, travel advice, and customer support.
Luena Assistant
Always here to help
"How can I help you with your journey today?"
Luena Can Help With:
- • Route recommendations and alternatives
- • Real-time schedule information
- • Booking assistance and modifications
- • Travel tips and station information
- • Customer service and troubleshooting
QR Code Features
Use QR codes for quick access to tickets, station information, and seamless boarding processes.
Digital Tickets
Paperless boarding
QR Scanner
Quick information access
Validation
Instant ticket verification
How to use: Simply show your QR code to station staff or scan at automated gates. The code contains all your ticket information and updates in real-time.
Offline Mode & Data Sync
Access essential features even when offline, with automatic data synchronization when connection is restored.
Available Offline
- • View purchased tickets and QR codes
- • Access cached timetables
- • Browse station information
- • Check travel history
- • Use Luena for basic queries
Auto-Sync Features
- • Updated schedules and delays
- • New ticket bookings
- • Payment confirmations
- • Account balance updates
- • Notification preferences
Need Help or Have Issues?
If you encounter any problems while using the app, check our troubleshooting guide or contact support.